This presentation is based on aviation concepts such as crew resource management (CRM), instrument panel scan, division of attention, as well as the NASA Aviation Safety Reporting System. These aviation concepts are modified and upgraded to improve business organizations. 

The presentation deals with use of existing data, paying more attention to events outside the business organization, errors, safety issues, risk management, and customer service quality improvement.

In aviation as in business, there are inherent risks. We can use the resources available to us to manage those risks and improve the business or industrial organization.

This presentation is entertaining, educational and inspirational.

The speaker, Dr. Emerson Smith, is a sociologist (Ph.D., Emory University) working on human factors research in aviation and business.. He is also a commercial pilot, an FAA Certified Flight Instructor (CFII), and a search and rescue mission pilot and check pilot for the United States Air Force Auxiliary (Civil Air Patrol).

Dr. Smith brings years of experience both in aviation and in business, using examples from aviation and from business organizations to make his points and to get business organizations and managers to move toward creating a culture of safety and service quality.

This presentation can be given as...

• a keynote presentation,

• a concurrent session, or

• an all-day presentation and workshop combination.

The presentation or presentation and workshop can be held at your facility or in a retreat or conference center setting.

Dr. Smith's presentations are all interactive, encouraging audience participation. The presentation and workshop are both tailored to your organization's needs.

Call toll free 888-256-8694 for further information and to schedule a presentation. Or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . Or, give us your contact information and we'll get in touch with you.

Call A. E. Smith for further details at 1-888-256-8694 or send us an This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .